Support
Trust & Safety
This page is maintained by BidPopular to answer common questions about payments, refunds, and account security.
Payments
Credit purchases are processed through Stripe. We do not store full card numbers or bank details on our servers. Stripe handles payment collection and PCI-compliant card storage.
Refunds
Top-up purchases can be refunded within 24 hours if the credits have not been spent. Refunds are credited back to your BidPopular wallet as a reversing transaction. If you are outside the self-service window, you can open a dispute from any receipt and our team will review it.
Disputes
If you believe a charge or bid was made in error, open a dispute from the receipt detail page. Disputes are reviewed by BidPopular administrators and resolved within a few business days.
Data & Security
We use Supabase for authentication and data storage. Your password is never stored in plain text. Row-level security policies ensure that wallet and transaction data is only visible to you and authorized administrators.
Contact
For security questions or unresolved disputes, open a dispute from a receipt, contact us through your account page, or email BidPopAdmin@gmail.com.
Frequently asked questions
- How are card payments handled and is my card stored?
- Credit purchases are processed through Stripe. We never store full card numbers or bank details on our servers. Stripe handles payment collection and PCI-compliant card storage, and we keep only a payment reference plus the card brand and last four digits Stripe returns.
- Can I get a refund on a credit top-up?
- Top-up purchases can be refunded within 24 hours if the credits have not been spent. Refunds are credited back to your BidPopular wallet as a reversing transaction. Outside that self-service window you can open a dispute from any receipt and our team will review it.
- How do I dispute a charge or a bid made in error?
- Open a dispute from the receipt detail page for the charge in question. Disputes are reviewed by BidPopular administrators and are normally resolved within a few business days. Starting a bank chargeback before contacting us may result in account suspension.
- How is my account and wallet data protected?
- Authentication and data storage run on a managed backend with encryption in transit. Your password is never stored in plain text. Row-level security policies ensure wallet and transaction records are visible only to you and to authorized administrators.